We ship our soups and broths frozen, while our rice noodles are shipped refrigerated. All of our products are shipped in an insulated cooler with ice packs so that they stay sufficiently chilled until you are able to transfer them to your fridge or freezer. Due to the nature of our perishable products, we only ship orders out Monday and Tuesday. Orders that come in after 8:00 AM PST on Wednesday will be processed the next following Monday. We are only able to ship to physical addresses and unable to ship to PO Boxes at this time.
Shipping & Delivery
Q: Where do you deliver to?
We currently deliver from our fulfillment centers in Modesto, California; Burley, Idaho; Ardmore, Oklahoma; Sterling, Illinois; and Williamsport, Maryland to anywhere in the United States except Alaska and Hawaii. We are currently unable to ship to international addresses.
Q: How do you deliver your products?
We ship our products in an insulated cooler with ice packs and dry ice so that they stay sufficiently chilled until you are able to transfer them to your fridge or freezer. Due to the nature of our perishable products, we only ship orders out Monday to Wednesdays. Orders that come in after 8:00 AM PST on Wednesday will be processed the next following Monday. We are only able to ship to physical addresses and unable to ship to PO Boxes at this time.
Q: When do you ship out orders?
Due to the perishable nature of our products, all orders are fulfilled Mondays to Wednesdays. All orders received after 8:00 AM PST on Wednesdays will not be shipped until the following Monday. This is to ensure that your products have adequate time to arrive from without waiting in a shipping warehouse where the products may defrost and expire.
Q: I placed an order; how can I track my shipment?
When your order is processed, you will receive a tracking number. Please use this tracking number for additional information regarding your shipment. Depending on the size of your order, there may be multiple shipments. For all other questions regarding your order, our friendly team can be reached at firstname.lastname@example.org. Our office hours are Mondays to Fridays, 9 am to 5 pm PST and we try and respond to all emails within two business days.
Q: Why haven't I received all of my order?
Occasionally, some products in your order may not be in stock at the fulfillment center nearest to you. If this happens, your shipments may arrive in multiple packages. You will receive an email prior to each shipment with tracking information.
- Why are your shipping costs so high?
Shipping our all-natural, perishable products requires extra materials such as dry ice in order to keep the products at a safe temperature while in transit. This makes the overall cost of shipping slightly higher than when purchasing shelf stable products online.