Q: Where can I buy your products?
Each of our products are available for purchase online
and in stores
Q: How do you deliver your products?
We ship our soups and broths frozen, while our rice noodles are shipped refrigerated. All of our products are shipped in an insulated cooler with ice packs so that they stay sufficiently chilled until you are able to transfer them to your fridge or freezer. Due to the nature of our perishable products, we only ship orders out Monday and Tuesday. Orders that come in after 12pm PST on Wednesday will be processed the next following Monday. We are only able to ship to physical addresses and unable to ship to PO Boxes at this time.
Q: I placed an order; how can I track my shipment?
When your order is processed, you will receive a tracking number directly from UPS. Please use this tracking number for additional information regarding your shipment. For all other questions regarding your order, please contact us at firstname.lastname@example.org or 415-513-5328.
Q: What is the shelf life of your products?
Soups can last up to 6 weeks in your refrigerator or 12 months in your freezer.
Broths can last up to 20 weeks in the refrigerator or 12 months in your freezer.
Ramen noodles can last 2 weeks in the refrigerator or 12 months in your freezer. Once frozen, allow the ramen noodles to defrost in the refrigerator prior to consumption.
Rice noodles can last 6 months in the refrigerator. Do not freeze to protect the integrity and texture of the delicate rice noodles.
Once opened, we recommend you to consume your soups, broths, and noodles within 2-3 days or as quickly as possible to keep its freshness and optimal quality. Unconsumed products should be kept in an airtight, sealed container
Q: Where do you deliver from?
Depending on your location, we deliver from Oakland, California and Greensboro, North Carolina to anywhere in the United States.
Q: When do you ship out the order?
Due to the perishable nature of our products, we ship out all orders on Monday and Tuesday. All orders received after 12:00pm PST on Wednesdays will be held until the following Monday. This is to ensure that your products have adequate time to arrive from our kitchen to yours without waiting in the shipping warehouse where the products may defrost and expire.
Q: I would like to write about your products. Who should I contact?
Please contact our PR representative by emailing email@example.com.
Q: I still have questions. How do I get them answered?
We would be happy to answer any remaining questions. Our friendly team can be reached at firstname.lastname@example.org or at 415-513-5328 between 9AM - 5:30PM Mondays-Fridays.